Shipping & Return Policy
SHIPPING POLICY
All orders are dispatched within 3 business days. All orders will be delivered between 8-10 business days. We cannot be held responsible for the delay in delivery due to unforeseen circumstances and/or delays caused by the third-party logistics/courier company.
CANCELLATION POLICY
Orders can be cancelled before the order has been shipped. To cancel an order, email us at info@ashtag.in with the subject line "Order Cancellation." Please do ensure to mention the order number in your email.
RETURN POLICY
We design our Clothes to make you feel your most comfortable self, so if they're not working exactly right for you, we've got you covered. We give you 7 days to see how you feel about the purchase, confidently knowing you can return/exchange items for any reason within those 7 days.
So go ahead, shop carefree!
HOW TO MAKE A RETURN
The return must be initiated within 7 days from the date of delivery of the parcel.
You can easily return items by following these steps:
- Let us know the items you wish to return from your order by sending us an email at info@ashtag.in. All you need is your order number and we can arrange a pick-up of your return parcel.
- Package the items you wish to return in a suitable bag or a box, eg. the one you received your parcel in. An item will only be accepted if sent back to us in perfect condition, with the labels intact.
- The delivery agent will provide you with proof of return. Please keep this for your records until the return/exchange has been completed.
- Once we have received your return shipment in our warehouse, we will send you an email confirming the receipt of your parcel. Upon completion of Quality Check in our warehouse, we will commence the process of return/exchange. Please allow us upto 7 days for this to happen. If you don’t receive the email within 7 days, please contact us at 9324818483.
- The Refund for the returned item will be generated via Store Credit, which can be redeemed within a span of 60 days.
